Policemen's Federal Credit Union

About Us » Privacy & Disclosures

PFCU Privacy Policy

Policemen's Federal Credit Union (PFCU) is committed to providing our members with competitive products and services to meet their financial needs and goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice. It describes our credit union's privacy policy and practices concerning the personal information we collect and disclose about our members. This policy also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union.

If you have questions after reading this notice, please contact us at 574-234-1524 or write to: Privacy Notice, Policemen's Federal Credit Union, 1130 S. Main St., South Bend, IN 46601.

General Provisions and Information We Collect

Policemen's Federal Credit Union shall protect the confidentiality, security, and integrity of each member's nonpublic personal information in accordance with existing state and federal laws.

The credit union will maintain physical, electronic, and procedural safeguards that comply with federal standards to guard members' nonpublic personal information.

The credit union will not gather, collect, or maintain any information about its members that is not necessary in order to offer its products and services, to complete member transactions or for other relevant business purposes.

Policemen's Federal Credit Union collects nonpublic personal information about you from the following sources:

  1. Information we receive from you on applications and other forms;
  2. Information about your transactions with us or others;
  3. Information we receive from consumer reporting agencies (when applicable);
  4. Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employer or other institutions where you conduct financial transactions.

PFCU does not and will not sell or provide any member information to third parties including list services, telemarketing firms, or outside companies for independent use. If you decide to terminate your membership or become an inactive member, we will continue to adhere to the privacy policies and practices as described in this notice.

There are times when PFCU may enter into an agreement with vendors to develop demographic information or with companies that perform marketing or other services on our behalf. In such instances, certain information may need to be made available to those vendors to complete their work. Their use of the PFCU member information is limited to that particular study, and the names are not to be retained in their files, or used for their own purposes.

Policemen's Federal Credit Union restricts access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

How You Can Help Protect Your Privacy

Members can help PFCU protect their privacy by following these guidelines:

  • Protect your account numbers, card numbers, PINs (personal identification numbers), and passwords. Never keep your PIN with your debit or credit card, as this may provide access to your accounts if your card is lost or stolen.
  • Use caution when disclosing your account numbers, social security numbers, etc. to others. If someone calls you, says they are calling on behalf of PFCU and asks for your account number, do not disclose this information. Official credit union staff will have access to your information and will not need to ask for it.
  • Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of your account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.

You will always have access to your information with proper identification. As a member of Policemen's Federal Credit Union, you will always have the opportunity to review your information and make necessary changes to ensure that our records are complete and accurate.

Truth-in-Savings - Primary Share, Christmas Club, Vacation, IRA and Special Accounts

  1. Rate information. The Annual Percentage Yield is a percentage rate that reflects the total amount of dividends to be paid on an account based on the dividend rate and frequency of compounding for an annual period. For Primary Share, Christmas Club, Vacation, IRA and Special accounts, the Dividend Rate and Annual Percentage Yield may change quarterly as determined by the Credit Union's Board of Directors. For Money Market and Share Draft accounts, the Dividend Rates and Annual Percentage Yield may change monthly as determined by the Credit Union's Board of Directors. The Dividend Rates and Annual Percentage Yields are the prospective rates and yields that the Credit Union anticipates paying for the applicable dividend period. The Money Market account is a tiered rate account. If your Daily balance is $10,000.00 to $24,999.99, the first dividend rate and annual percentage yield listed for this account in the Rate Schedule will apply. If your Daily balance is from $25,000.00 to $49,999.99, the second dividend rate and annual percentage yield listed for this account will apply. If your Daily balance is $50,000.00 or greater, the third Rate and annual percentage yield listed for this account will apply. Once a particular range is met, the dividend rate and annual percentage yield for that balance range will apply to the full balance of your account.
  2. Nature of Dividends. Dividends are paid from current income and available earnings after required transfers to reserves at the end of the dividend period.
  3. Dividend Compounding and Crediting. The compounding and crediting frequency of dividends and dividend period applicable to each account are stated in the Rate Schedule. The Dividend Period is the period of time at the end of which an account earns dividend credit. The Dividend Period begins on the first calendar day of the period and ends on the last calendar day of the period.
  4. Accrual of Dividends. For all accounts, dividends will begin to accrue on noncash deposits (e.g., checks) on the business day you make the deposit to your account. If you close your account before accrued dividends are credited, you will not receive the accrued dividends. However, for Christmas Club accounts, any accrued dividends will be paid if you close the account within seven (7) days of the date you open it.
  5. Balance Information. To open any account you must deposit or already have on deposit at least the par value of one full share in a Primary Share account. The par value amount is stated in the Fee Schedule. Some accounts may have additional minimum opening deposit requirements. The minimum balance requirements applicable to each account are stated in the Rate Schedule. For Share Draft accounts, there is a minimum Daily Balance required to earn the Annual Percentage Yield disclosed for the dividend period. If the minimum daily balance is not met each day of the dividend period, you will not earn the stated Annual Percentage Yield. For accounts using the Daily Balance method as stated on the Rate Schedule, dividends are calculated by applying a daily periodic rate to the balance in the account each day.
  6. Account Limitations. For Primary Share, Vacation, IRA and Special accounts, no more than six (6) preauthorized, automatic, or telephone transfers may be made from each account to another account or to a third party in any month, and no more than three (3) of these six (6) transfers may be made by check, draft, or debit card to a third party. If you exceed these limitations, your account may be subject to a fee or be closed. For Christmas Club accounts, the entire balance will be transferred to another account of yours in November, and the account will remain open. For Share Draft accounts, no account limitations apply.
  7. Fees for Overdrawing Accounts. Fees may be imposed on each check, draft, item, ATM card withdrawal, debit card point of purchase, preauthorized automatic debit, telephone initiated withdrawal or any other electronic withdrawal or transfer transaction that is drawn on an insufficient available account balance. The entire balance in your account may not be available for withdrawal, transfer or paying a check, draft or item. You may consult the Funds Availability Policy for information regarding the availability of funds in your account. Fees for overdrawing your account may be imposed for each overdraft, regardless of whether we pay or return the draft, item or transaction. If we have approved an overdraft protection limit for your account, such fees may reduce your approved limit. Please refer to the Fee Schedule for current fee information.
  8. Identity Theft Benefit. A security fee of $1.50 per month is included on this account to offset measures taken to fight identity theft and fraud. Professional identity theft recovery services are included as a benefit of all Premier Checking accounts.

Truth-in-Savings Disclosure - Certificate Accounts

  1. Rate Information. The Annual Percentage Yield is a percentage rate that reflects the total amount of dividends to be paid on an account based on the dividend rate and frequency of compounding for an annual period. For all accounts, the Dividend Rate and Annual Percentage Yield are fixed and will be in effect for the initial term of the account. For accounts subject to dividend compounding, the Annual Percentage Yield is based on an assumption that dividends will remain on deposit until maturity. A withdrawal of dividends will reduce earnings.
  2. Dividend Period. For each account the dividend period is the account's term. The dividend period begins on the first day of the term and ends on the maturity date.
  3. Dividend Compounding and Crediting. The compounding and crediting frequency of dividends are stated in the Rate Schedule.
  4. Balance Information. The minimum balance requirements applicable to each account are set forth in the Rate Schedule. To open any account you must deposit or already have on deposit at least the par value of one full share in a Primary Share account. The par value amount is stated in the Fee Schedule. Some accounts may have additional minimum opening deposit requirements. For all accounts, dividends are calculated by the Daily Balance method, which applies a periodic rate to the balance in the account each day.
  5. Accrual of Dividends. For all accounts, dividends will begin to accrue on noncash deposit (e.g., checks) on the business day you make the deposit to your account. If you close your account before accrued dividends are credited, accrued dividends will not be paid.
  6. Transaction Limitations. For all accounts, after your account is opened you may make withdrawals subject to the early withdrawal penalties stated below.
  7. Maturity. Your account will mature as stated on this Truth-in-Savings Disclosure or on your Account Receipt or Renewal Notice.

    Early Withdrawal Penalty. We may impose a penalty if you withdraw from your account before the maturity date.

    Amount of Penalty. For all accounts, the amount of the early withdrawal penalty is based on the term of your account. The penalty schedule is as follows:
    • Terms of 6 to 12 months: 30 days' dividends
    • Terms of 18 to 48 months: 90 days' dividends
    How the Penalty Works. The penalty is calculated as a forfeiture of part of the dividends that have been or would be earned on the account. It applies whether or not the dividends have been earned. In other words, if the account has not yet earned enough dividends or if the dividend has already been paid, the penalty will be deducted from the principal.

    Exceptions to Early Withdrawal Penalties. At our option, we may pay the account before maturity without imposing an early withdrawal penalty under the following circumstances:
    • When an account owner dies or is determined legally incompetent by a court or other body of competent jurisdiction
    • Where the account is an Individual Retirement Account (IRA) and any portion is paid within seven (7) days after the establishment; or where the account is a Keogh Plan (Keogh) provided that the depositor forfeits an amount of at least equal to the simple dividends earned in the amount withdrawn; or where the account is an IRA or Keogh and the owner attains age 59 or becomes disabled.
    Renewal Policy. The renewal policy for your accounts is stated in the Rate Schedule. For all accounts, your account will not automatically renew for another term. You will not be paid dividends on the account after the maturity date. Upon maturity, the account balance will be transferred to another account of yours.

    Nontransferable / Nonnegotiable. Your account is nontransferable and nonnegotiable.

Electronic Funds Transfer Agreement and Disclosure

This Electronic Funds Transfer Agreement and disclosure is the contract which covers your and our rights and responsibilities concerning the electronic funds transfer (EFT) services offered to you by Policemen's Federal Credit Union ("Credit Union"). In this Agreement, the words "you", "your" and "yours" mean those who sign the application or account card as applicants, joint owners, or any authorized users. The words "we," "us", and "our" mean the Credit Union. The word "account" means any one or more share and share draft accounts you have with the Credit Union. Electronic fund transfers are electronically initiated transfers of money from your account through the electronic funds transfer services described below. By signing an application or account card for EFT services, signing your card, or using any service, each person, jointly and severally, agree to the terms and conditions in this Agreement and any amendments for the EFT services offered.

  1. EFT SERVICES. If approved, you may conduct any one (1) or more of the EFT services offered by the Credit Union.

    Sybil. If we approve Sybil for your accounts, a separate PIN (Personal Identification Number) will be assigned to you. You must use your PIN along with your account number to access your accounts. At the present time you may use Sybil to:
    • Withdraw funds from your share and share draft accounts.
    • Transfer funds from your share and share draft accounts.
    • Obtain balance information for your share, share draft, Club, and special savings accounts.
    • Make loan payments from your share and share draft accounts.
    • Determine if a particular item has cleared.
    • Verify the last date and amount of your payroll deposit.
    Your accounts can be accessed via Sybil with a touch tone telephone only. Sybil service will be available for your convenience twenty-four (24) hours per day. This service may be interrupted for a short time each day for data processing.

    The following limitations on Sybil transactions apply:
    • There is a limit of five (5) transactions per call and certain limits on the account history information available.
    • See Section 2 for transfer limitations that may apply to these transactions.
    The Credit Union reserves the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. All checks are payable to you as a primary member and will be mailed to your address of record. The Credit Union may set other limits on the amount of any transaction, and you will be notified of those limits. The Credit Union may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction, and there may be limits on the duration of each telephone call.

    Preauthorized EFTs.
    • Direct Deposit. Upon instruction by (i) your employer or (ii) the Treasury Department or (iii) other financial institutions, the Credit Union will accept direct deposits of your paycheck or of federal recurring payments, such as Social Security, to your share / share draft account.
    • Preauthorized Debits. Upon instruction, we will pay certain recurring transactions from your share and share draft accounts.
      • See Section 2 for transfer limitations that may apply to these transactions.
    • Stop Payment Rights. If you have arranged in advance to make regular electronic fund transfers out of your account(s) for money you owe others, you may stop payment of preauthorized transfers from your account. You must notify us orally or in writing at any time, up to three (3) business days before the scheduled date of the transfer. We may require written confirmation of the stop payment order to be made within fourteen (14) days of any oral notification. If we do not receive the written confirmation, the oral stop payment order shall cease to be binding fourteen (14) days after it has been made. A stop payment request for preauthorized Electronic Fund Transfers will apply to all subsequent transfers, unless you withdraw the request.
    • Notice of Varying Amounts. If these regular payments may vary in amount, the person you are going to pay is required to tell you, ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits that you set.
    • Liability for Failure to Stop Payment of Preauthorized Transfers. If you order us to stop payment of a preauthorized transfer three (3) business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.


    Electronic Check Conversion / Electronic Returned Check Fees. If you pay for purchases or bills with a check or draft you may authorize your check or draft to be converted to an electronic fund transfer. You may also authorize merchants or other payees to electronically debit your account for returned check fees. You are considered to have authorized these electronic fund transfers if you complete the transaction after being told (orally or by a notice posted or sent to you) that the transfer may be processed electronically or if you sign a written authorization.

    Perfect Teller. If we approve Perfect Teller for your accounts, a separate PIN (Personal Identification Number) will be assigned to you. You must use your PIN along with your account number to access your accounts. At the present time, you may use Perfect Teller to:
    • Transfer funds from your share and share draft accounts.
    • Obtain balance information for your share, share draft, Club, special savings accounts.
    • Make loan payments from your share and share draft accounts.
    • Determine if a particular item has cleared.
    • Verify the last date and amount of your payroll deposit.
    Your accounts can be accessed under Perfect Teller via a personal computer. Perfect Teller will be available for your convenience twenty-four (24) hours per day. This service may be interrupted for a short time each day for data processing. We reserve the right to refuse any transaction which would draw upon insufficient funds, exceed a credit limit, lower an account below a required balance, or otherwise require us to increase our required reserve on the account. We may set other limits on the amount of any transaction, and you will be notified of those limits. We may refuse to honor any transaction for which you do not have sufficient available verified funds. The service will discontinue if no transaction is entered after numerous unsuccessful attempts to enter a transaction, and there may be limits on the duration of each access.

    The following limitations on Perfect Teller transactions may apply:
    • There is no limit to the number of inquiries, transfers, or withdrawal requests you may make in any one day.
    • See Section 2 for transfer limitations that may apply to these transactions.
  2. TRANSFER LIMITATIONS. For all share accounts, you may make no more than six (6) transfers and withdrawals from your account to another account of yours or to a third party in any month by means of a preauthorized, automatic or Internet transfer, by telephonic order or instruction, or by check, draft, debit card or similar order. If you exceed these limitations, your account may be subject to a fee or be closed.
  3. CONDITIONS OF EFT SERVICES.

    Security of Access Code. You may use one (1) or more access codes with your electronic funds transfers. The access codes issued to you are for your security purposes. Any access codes issued to you are confidential and should not be disclosed to third parties or recorded on or with the card. You are responsible for safekeeping your access codes. You agree not to disclose or otherwise make your access codes available to anyone not authorized to sign on your accounts. If you authorize anyone to use your access codes, that authority shall continue until you specifically revoke such authority by notifying the Credit Union. You understand that any joint owner you authorize to use an access code may withdraw or transfer funds from any of your accounts. If you fail to maintain the security of these access codes and the Credit Union suffers a loss, we may terminate your EFT services immediately.

    Joint Accounts. If any of your accounts accessed under this Agreement are joint accounts, all joint owners, including any authorized users, shall be bound by this Agreement and, alone and together, shall be responsible for all EFT transactions to or from any share and share draft or loan accounts as provided in this Agreement. Each joint account owner, without the consent of any other account owner, may, and hereby is authorized by every other joint account owner to make any transaction permitted under this Agreement. Each joint account owner is authorized to act for the other account owners, and the Credit Union may accept orders and instructions regarding any EFT transaction on any account from any joint account owner.
  4. FEES AND CHARGES. There are certain fees and charges for EFT services. For a current listing of all applicable fees, see our current Fee Schedule that was provided to you at the time you applied for or requested these electronic services. From time to time, the charges may be changed. We will notify you of any changes as required by applicable law.

    If you use an ATM not operated by us, you may be charged a fee by the ATM operator and by any national, regional, or local network used in processing the transaction (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer). The ATM surcharge will be debited from your account if you elect to complete the transaction or continue with the balance inquiry.
  5. MEMBER LIABILITY. TELL US AT ONCE if you believe your access code has been lost or stolen or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account. If you tell us within two (2) business days, you can lose no more than $50.00 if someone uses your access code without your permission. If you do not tell us within two (2) business days after you learn of the loss or theft of your access code and we can prove that we could have stopped someone from using your access code without your permission if you had told us, you could lose as much as $500.00.

    Also, if your statement shows transfers that you did not make including those made by access code or other means, TELL US AT ONCE. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money lost after the sixty (60) days if we can prove that we could have stopped someone from making the transfers if you had told us in time. If a good reason (such as a hospital stay) kept you from telling us, we will extend the time periods. If you believe your access code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call: (574) 234-1524: Fax: (574) 234-1548; or write to: Policemen's Federal Credit Union, 1130 South Main St., South Bend, IN 46601.

    You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.
  6. RIGHT TO RECEIVE DOCUMENTATION.

    Periodic Statements. Transfers and withdrawals made through any audio response transactions, preauthorized EFTs or online/PC transactions will be recorded on your periodic statement. You will receive a statement monthly unless there is no transaction in a particular month. In any case, you will receive a statement at least quarterly.

    Direct Deposit. If you have arranged to have a direct deposit made to your account at least once every sixty (60) days from the same source and you do not receive a receipt (such as a pay stub), you can find out whether the deposit has been made by calling (574) 234-1524. This does not apply to transactions occurring outside the United States.
  7. ACCOUNT INFORMATION DISCLOSURE. We will disclose information to third parties about your account or the transfers you make:
    • As necessary to complete transfers;
    • To verify the existence of sufficient funds to cover specific transactions upon the request of a third party, such as a credit bureau or merchant;
    • If your account is eligible for emergency cash and/or emergency card replacement services, and you request such services, you agree that we may provide personal information about you and your account that is necessary to provide you with the requested service(s);
    • To comply with government agency or court orders; or
    • If you give us your written permission.
  8. BUSINESS DAYS. Our business days are Monday through Friday, excluding holidays.
  9. CREDIT UNION LIABILITY FOR FAILURE TO MAKE TRANSFERS. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for your losses or damages. However, we will not be liable for direct or consequential damages in the following events:
    • If, through no fault of ours, there is not enough money in your accounts to complete the transaction, if any funds in your accounts necessary to complete the transaction are held as uncollected funds pursuant to our Funds Availability Policy Disclosure, or if the transaction involves a loan request exceeding your credit limit.
    • If you used your access code in an incorrect manner.
    • If circumstances beyond our control (such as fire, flood, or power failure) prevent the transaction.
    • If the money in your account is subject to legal process or other claim.
    • If funds in your account are pledged as collateral or frozen because of a delinquent loan.
    • If the electronic transfer is not completed as a result of your willful or negligent use of your access code, or any EFT facility for making such transfers.
    • If the telephone or computer equipment you use to conduct audio response, online/PC, or mobile banking transactions is not working properly and you know or should have known about the breakdown when you started the transaction.
    • Any other exceptions as established by the Credit Union.
  10. NOTICES. All notices from us will be effective when we have mailed them or delivered them to your last known address in the Credit Union's records. Notices from you will be effective when received by the Credit Union at the address specified in this Agreement. We reserve the right to change the terms and conditions upon which this service is offered. We will mail a notice to you at least twenty-one (21) days before the effective date of any change. Use of this service is subject to existing regulations governing the Credit Union account and any future changes to those regulations.
  11. BILLING ERRORS. In case of errors or questions about electronic funds transfers from your share and share draft accounts or if you need more information about a transfer on the statement or receipt, telephone us at the following number or send us a written notice to the following address as soon as you can. We must hear from you no later than sixty (60) days after we sent the FIRST statement on which the problem appears. Call us at: (574) 234-1524; Fax (574) 234-1548; or write to: Policemen's Federal Credit Union, 1130 South Main St., South Bend, IN 46601.
    • Tell us your name and account number.
    • Describe the electronic transfer you are unsure about, and explain as clearly as you can why you believe the Credit Union has made an error or why you need more information.
    • Tell us the dollar amount of the suspected error.
    If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) business days.

    We will determine whether an error has occurred within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45)** days to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10)* business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.

    We will tell you the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

    * If you give notice of an error within thirty (30) days after you make the first deposit to your account, we will have twenty (20) business days instead of ten (10) business days to investigate the error.

    ** If you give notice of an error within thirty (30) days after you make the first deposit to your account, or notice of an error involving a transaction initiated outside the U.S. or its possessions and territories, we will have ninety (90) days instead of forty-five (45) days to investigate the error.
  12. TERMINATION OF EFT SERVICES. You may terminate this Agreement or any EFT service under this Agreement at any time by notifying us in writing and stopping your use of your access code. You also agree to notify any participating merchants that authority to make bill payment transfers has been revoked. We may also terminate this Agreement at any time by notifying you orally or in writing. If we terminate the Agreement, we may notify any participating merchants making preauthorized debits or credits to any of your accounts that this Agreement has been terminated and that we will not accept any further preauthorized transaction instructions. We may also program our computer not to accept your access code for any EFT service. Whether you or the Credit Union terminates this Agreement, the termination shall not affect your obligations under this Agreement for any electronic transactions made prior to termination.
  13. GOVERNING LAW. This Agreement is governed by the Bylaws of the Credit Union, federal laws and regulations, the laws and regulations of the state of Indiana and local clearinghouse rules, as amended from time to time. Any disputes regarding this Agreement shall be subject to the jurisdiction of the court of the county in which the Credit Union is located.
  14. ENFORCEMENT. You are liable to us for any losses, costs or expenses we incur resulting from your failure to follow this Agreement. You authorize us to deduct any such losses, costs or expenses from your account without prior notice to you. If we bring a legal action to collect any amount due under or to enforce this Agreement, we shall be entitled, subject to applicable law, to payment of reasonable attorney's fees and costs, including fees on any appeal, bankruptcy proceedings, and any post-judgment collection actions.

Visa Debit Card Agreement and Disclosure Statement

In this Agreement and Disclosure Statement ("Agreement"), the words "you" and "your" mean each and all of those who agree to be bound by this Agreement; "Card" means the debit card and any duplicates, renewals, or substitutions the Credit Union issues to you; "Credit Union" means the Credit Union whose name appears on this Agreement or anyone to whom the Credit Union transfers this Agreement; and "Transaction" means use of the Card or the Account number on the Card, plus a Personal Identification Number ("PIN") when required, to withdraw cash or make a purchase.

  1. Issuance of Card. You have requested the Credit Union to issue you a Card that can be used to access funds in your Account. The Credit Union will issue you a PIN that must be used with the Card for Transactions that require use of a PIN.
  2. Use of the Card. You may use the Card to:
    • withdraw cash from your Designated Accounts
    • make deposits to your Designated Accounts (up to $200 immediately available on your deposit amount)
    • transfer funds between your Designated Accounts
    • make balance inquires on your Designated Accounts
    • purchase goods or services at places that accept Visa® debit cards (these are point-of-sale or POS Transactions)
    • order goods or services by mail, telephone, or over the Internet from places that accept Visa® debit cards
    Use of the Card, the Account number on the Card, the PIN or any combination of the three for purchases or to obtain cash is an order by you for the withdrawal of the amount of the Transaction from your Account. Each use of the Card or Account number on the Card will be charged to your Account on the date the Transaction is posted to your Account.

    Use of the Card is subject to the terms and conditions of your share draft account, and any future changes to your share draft account may affect your use of the Card.

    This Agreement is binding upon the Account owner and all parties hereto together with their heirs, successors, assigns and any other person claiming any right or interest under or through said parties. Transactions on your Account may also be governed by agreements with third parties, including, but not limited to, NACHA's (The National Automated Clearing House Association) Operating Rules and Visa®s Operating Rules together with the Rules of any Networks through whom your Transaction(s) may be processed, which agreements will also be binding upon you and the Credit Union. Such third-party agreements may include terms different from the terms herein, including, but not limited to, different processing, reporting or other time periods, or require you to make any claims or provide any notifications or responses, then the third parties' requirements and rules shall govern despite any other general or specific terms or conditions set forth in the entirety of this Agreement.
  3. Inappropriate Transactions. You warrant and agree that you will not use any Credit Union Accounts or Services, including, but not limited to, loans to make or facilitate any illegal Transaction(s) as determined by applicable law; and that any such use, including any such authorized use, will constitute a breach of this Agreement. Certain federal and/or state laws or third-party service providers' rules may limit or prohibit certain Transactions, such as, but not limited to, those coded as possible gambling Transactions. The Credit Union may decline to accept, process or pay any Transaction that we believe to be illegal or unenforceable (regarding your obligation to pay us or otherwise) under applicable law; or which is otherwise limited or prohibited, including, but, not limited to, any Transaction involving or relating to any gambling activity. Such prohibition or limitations may affect some otherwise proper or allowable Transactions such as debits, charges or other Transactions at or relating to a hotel-casino. You understand and agree such prohibitions or limitations are not within the Credit Union's control and that the Credit Union will not have any liability, responsibility or culpability whatsoever for any such use by you or any authorized user(s); or for declining to accept, process, or pay any such Transaction. You further agree to indemnify and hold the Credit Union harmless from any suits, liability, damages or adverse action of any kind that results directly or indirectly from any such use of your Account and/or access devices.
  4. Overdrafts. You promise to pay the Credit Union immediately upon demand for any negative (overdraft) balance arising in your Account, unless you have available overdraft privileges that you've previously agreed to. If you do not have overdraft privileges, the Credit Union may transfer from other accounts with the credit union to cover the overdrawn amount, except as specifically prohibited by applicable laws.
  5. Limitations on Dollar Amounts and Frequency of Transactions Per Business Day.
    Up to $1,500 for Purchases
    Up to $310 for ATM Withdrawals
    Twenty-five (25) Purchase Transactions
  6. ATM Surcharges. When you use an ATM not owned by the Credit Union, you may be charged a fee by the ATM operator or any network used to complete the transfer (and you may be charged a fee for a balance inquiry).
  7. Business Days. Our business hours are as follows: Lobby - Monday thru Friday, 9:00am to 5:00pm.
    Drive-Thru - Monday thru Wednesday, 9:00am to 5:00pm; Thursday and Friday, 9:00am to 5:30pm.
    Saturdays, Sundays, and Holidays are not included.
  8. Right to Receive Documentation Transactions.
    • You will receive a receipt at the time you make any transfer to or from your Account using an ATM or point-of-sale terminal.
    • You will receive a monthly Account statement showing the Transactions made with the Card.
  9. Disclosure of Account Information to Third Parties. The Credit Union will disclose information to third parties about your Account or the Transactions you make:
    1. when it is necessary for completing Transactions; or
    2. in order to verify the existence and condition of your Account for a third party such as a credit bureau or merchant; or
    3. in order to comply with government agency or court orders; or
    4. if you give us written permission.
  10. Liability for Unauthorized Transactions. You are responsible for all Transactions you authorize using your Card under this Agreement. If you permit other persons to use your Card or your access code, you are responsible for any Transactions they authorize or conduct on any of your Accounts. However, tell the Credit Union AT ONCE if you believe your Card has been lost or stolen, or if you believe someone has used your Card or access code or otherwise accessed your Accounts with us without your authority. Telephoning is the best way to keep your possible losses down. Your liability for unauthorized use of your Card or Account will be determined under the following paragraphs for Transactions at ATMs or if you were grossly negligent in the handling of your Account or Card.

    If you tell us within two (2) business days, you can lose no more than $50 if someone used your Card without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Card, and we can prove we could have stopped someone from using your Card without your permission if you had told us, you could lose as much as $500.

    Also, if your statement shows Transactions that you did not make, tell the Credit Union at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if the Credit Union can prove that it could have stopped someone from taking the money if you had told it in time.

    If a good reason (such as a long trip or a hospital stay) kept you from notifying the Credit Union, the time periods will be extended.
  11. How to Notify the Credit Union in the Event of an Unauthorized Transaction. If you believe the Card or PIN has been lost or stolen, or that someone has transferred money from your Account without your permission, call: 1-800-221-9647 immediately or write:
    Policemen's FCU
    1130 South Main St.
    South Bend, IN 46601
  12. Refusal to Honor Card. The Credit Union is not liable for the refusal or inability of any electronic terminal to honor the Card, or to complete a withdrawal from your Account, or for their retention of the Card. The Credit Union is also not responsible for the refusal of any merchant or financial institution to honor the Card or for their retention of the Card.
  13. Additional Charges for Transactions in a Foreign Currency and "Cross-Border" Transactions. Currency Conversion Fee: If you effect or authorize a Transaction with your access device in a currency other than U.S. Dollars, Visa® will convert the charge into a U.S. Dollar amount. Visa® currency conversion procedure includes use of either a government-mandated exchange rate, or a wholesale exchange rate selected by Visa®, as applicable. The exchange rate Visa® uses will be a rate in effect on the day the Transaction is processed. This rate may differ from the rate in effect on the date of the purchase or the date the Transaction was posted to your Account. A Currency Conversion Fee of up to 1% will be applied to Transactions that are converted from foreign currencies to U.S. dollars.

    Cross-Border Transaction Fee: In addition, Visa® charges us a Cross-Border Assessment up to 1% on each Transaction on all cross-border Transactions regardless of whether there is a currency conversion. For purposes of this Section, "cross-border transaction" shall include both (a) Transactions initiated in a foreign country which are subsequently settled in the United States, and (b) Transactions initiated in the United States, but which are ultimately settled in a country outside of the United States. The Credit Union will assess these fees to you to reimburse it for the fee it is required to pay for each of your Transactions subject to these terms. The Cross-Border Transaction Fee will be shown separately on your periodic billing statement. The Currency Conversion Fee, if it applies to the Transactions, will be included in the Transaction amount posted on your statement.
  14. Non-Visa Debit Transactions Processing. When you use your Visa® Check Card at certain merchants and you do not enter a PIN, Transactions may be processed as either a Visa® Check Card transaction or a Transaction on the STAR®, PULSE®, NYCE®, CO-OP®, or ACCEL/Exchange® network. One or more of these networks may be displayed on the back of your debit card. Merchants must provide you with a clear way of choosing to make a Visa® Debit Card transaction if they support this option. Please be advised that should you choose to use STAR, PULSE, NYCE, CO-OP, or ACCEL/Exchange network when making a Transaction without a PIN, different terms may apply and you will not be eligible for certain Visa® benefits. Certain protections and rights applicable only to Visa® Debit Check Card transactions as described in your cardholder agreement will not apply to Transactions processed on the STAR, PULSE, NYCE, COOP, or ACCEL/Exchange network.
  15. Money Transfer Services. If you receive any transmittal amount from any Money Transfer Service (MTS) provider you agree not to receive more than $2,500 per day or more than $10,000 per month. We may increase or decrease these limits from time to time in our sole discretion. We reserve the right to accept or reject any MTS request in our sole discretion. Each transmittal amount that is sent to you will generally be posted to your Card within two (2) business days after we receive the transmittal amount from the Sender.
  16. Effect of Agreement. This Agreement is the sole Agreement that applies to all Transactions involving the Card.
  17. Additional Benefits/Card Enhancements. The Credit Union may from time to time offer additional services to your Account, such as travel accident insurance, at no additional cost to you. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.
  18. Change in Terms. The Credit Union may change this Agreement from time to time by giving you written notice. If any change results in greater cost or liability to you or decreases access to your Accounts, you will be given at least twenty-one (21) days prior notice of the change.
  19. Termination of Account. The Credit Union reserves the right to cancel your Card at any time. You also may cancel your Card at any time. The Card remains the property of the Credit Union. If either you or the Credit Union cancels your Card, you agree to return the Card to the Credit Union upon its request.
  20. Card Revocation. Any Card issued by the Credit Union may be revoked without notice to you in the event that any of the following conditions occur:
    1. Overdrafts occur as a result of insufficient or uncollected funds on an account.
    2. Any Transaction that occurs on your Account(s) which results in a monetary loss to the Credit Union.
    3. Loan, credit card or other delinquency with the Credit Union.
    4. Forced closure of a share or share draft account at the Credit Union due to misuse.
    5. Special balance requirements, if any, are not maintained by you.
    6. Any other situation in which the Credit Union deems revocation to be in its best interest.
  21. No Waiver. The Credit Union can delay enforcing any of its rights under this Agreement and the law any number of times without losing them.
  22. Statements and Notices. Statements and/or notices will be mailed to you or sent electronically to the most recent address you have given the Credit Union. Notice sent to anyone of you will be considered notice to all. If the Credit Union provides a periodic statement for your Account(s), you will receive a periodic statement from us, or notice of the availability of your statement describing all activity on your Account(s) during the statement period as required by law. The periodic statement will list all Account information as described in this Agreement. If you have a multiple-party Account we are only required to provide one periodic statement to any of the Account owners identified on the Account Card. If provided electronically, statements will be (1) e-mailed to you as an attachment; or (2) you will be sent a notice via e-mail that will direct you to a site we maintain or cause to be maintained where you may access, review, print and otherwise copy/download your periodic statements using procedures that we authorize. E-mails from us will be sent to the e-mail address provided by any owner.
  23. General. To the extent permitted by law, you agree to pay reasonable costs, including attorneys' fees in the event the Credit Union sues you to enforce this Agreement. This agreement is binding upon your heirs, personal representatives and successors and, if more than one, jointly and severally.
  24. Signatures. By signing in the Signature area of the application form, signing the back of any Card, activation of any Card or use of any Card, you agree to the terms of this Agreement. This Agreement should be retained for your records.

Billing Rights Notice
In Case of Errors or Questions About Your Card:

Telephone us at 1-317-594-0011 or 1-800-289-5939, or write us at P.O. Box 50425, Indianapolis, Indiana, 46250-0425, as soon as you can, if you think your statement or receipt is wrong, or if you need more information about a Transaction listed on the statement or receipt. We must hear from you not later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and Account number.
  2. Describe the error or the Transaction you are unsure about and explain as clearly as you can why you believe it is in error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

We will tell you the results of our investigation within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time; however, we may take up to forty-five (45)** days to investigate your complaint or questions. If we decide to do this, we will credit your Account within ten (10)* business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. [If the error you assert is an unauthorized Transaction, other than a cash disbursement at an ATM, we will credit your Account within five (5) business days unless we determine that the circumstances of your Account history warrant a delay, in which case you will receive credit within ten (10) business days.] If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not reaccredit your Account.

If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

*If you give notice of an error within thirty (30) days after you make the first deposit to your Account, we will have twenty (20) business days instead of ten (10) business days.

** If you give notice of an error within thirty (30) days after you make the first deposit to your Account, notice of an error involving a point-of-sale Transaction, or notice of an error involving a Transaction initiated outside the U.S., its possessions and territories, we will have ninety (90) days instead of forty-five (45) days to investigate.

Switch to Full Site Switch to Mobile Site