Policemen's Federal Credit Union

About Us » Privacy & Disclosures

PFCU Privacy Policy

Policemen's Federal Credit Union (PFCU) is committed to providing our members with competitive products and services to meet their financial needs and goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice. It describes our credit union's privacy policy and practices concerning the personal information we collect and disclose about our members. This policy also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union.

If you have questions after reading this notice, please contact us at 574-234-1524 or write to: Privacy Notice, Policemen's Federal Credit Union, 1130 S. Main St., South Bend, IN 46601.

General Provisions and Information We Collect

Policemen's Federal Credit Union shall protect the confidentiality, security, and integrity of each member's nonpublic personal information in accordance with existing state and federal laws.

The credit union will maintain physical, electronic, and procedural safeguards that comply with federal standards to guard members' nonpublic personal information.

The credit union will not gather, collect, or maintain any information about its members that is not necessary in order to offer its products and services, to complete member transactions or for other relevant business purposes.

Policemen's Federal Credit Union collects nonpublic personal information about you from the following sources:

  1. Information we receive from you on applications and other forms;
  2. Information about your transactions with us or others;
  3. Information we receive from consumer reporting agencies (when applicable);
  4. Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employer or other institutions where you conduct financial transactions.

PFCU does not and will not sell or provide any member information to third parties including list services, telemarketing firms, or outside companies for independent use. If you decide to terminate your membership or become an inactive member, we will continue to adhere to the privacy policies and practices as described in this notice.

There are times when PFCU may enter into an agreement with vendors to develop demographic information or with companies that perform marketing or other services on our behalf. In such instances, certain information may need to be made available to those vendors to complete their work. Their use of the PFCU member information is limited to that particular study, and the names are not to be retained in their files, or used for their own purposes.

Policemen's Federal Credit Union restricts access to your personal and account information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

How You Can Help Protect Your Privacy

Members can help PFCU protect their privacy by following these guidelines:

  • Protect your account numbers, card numbers, PINs (personal identification numbers), and passwords. Never keep your PIN with your debit or credit card, as this may provide access to your accounts if your card is lost or stolen.
  • Use caution when disclosing your account numbers, social security numbers, etc. to others. If someone calls you, says they are calling on behalf of PFCU and asks for your account number, do not disclose this information. Official credit union staff will have access to your information and will not need to ask for it.
  • Keep your information with us current. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of your account, we will attempt to contact you immediately. If your address or phone number changes, please let us know.

You will always have access to your information with proper identification. As a member of Policemen's Federal Credit Union, you will always have the opportunity to review your information and make necessary changes to ensure that our records are complete and accurate.

Visa Debit Card Agreement and Disclosure Statement

In this Agreement and Disclosure Statement ("Agreement"), the words "you" and "your" mean each and all of those who agree to be bound by this Agreement; "Card" means the debit card and any duplicates, renewals, or substitutions the Credit Union issues to you; "Credit Union" means the Credit Union whose name appears on this Agreement or anyone to whom the Credit Union transfers this Agreement; and "Transaction" means use of the Card or the Account number on the Card, plus a Personal Identification Number ("PIN") when required, to withdraw cash or make a purchase.

  1. Issuance of Card. You have requested the Credit Union to issue you a Card that can be used to access funds in your Account. The Credit Union will issue you a PIN that must be used with the Card for Transactions that require use of a PIN.
  2. Use of the Card. You may use the Card to:
    • withdraw cash from your Designated Accounts
    • make deposits to your Designated Accounts (up to $200 immediately available on your deposit amount)
    • transfer funds between your Designated Accounts
    • make balance inquires on your Designated Accounts
    • purchase goods or services at places that accept Visa® debit cards (these are point-of-sale or POS Transactions)
    • order goods or services by mail, telephone, or over the Internet from places that accept Visa® debit cards
    Use of the Card, the Account number on the Card, the PIN or any combination of the three for purchases or to obtain cash is an order by you for the withdrawal of the amount of the Transaction from your Account. Each use of the Card or Account number on the Card will be charged to your Account on the date the Transaction is posted to your Account.

    Use of the Card is subject to the terms and conditions of your share draft account, and any future changes to your share draft account may affect your use of the Card.

    This Agreement is binding upon the Account owner and all parties hereto together with their heirs, successors, assigns and any other person claiming any right or interest under or through said parties. Transactions on your Account may also be governed by agreements with third parties, including, but not limited to, NACHA's (The National Automated Clearing House Association) Operating Rules and Visa®s Operating Rules together with the Rules of any Networks through whom your Transaction(s) may be processed, which agreements will also be binding upon you and the Credit Union. Such third-party agreements may include terms different from the terms herein, including, but not limited to, different processing, reporting or other time periods, or require you to make any claims or provide any notifications or responses, then the third parties' requirements and rules shall govern despite any other general or specific terms or conditions set forth in the entirety of this Agreement.
  3. Inappropriate Transactions. You warrant and agree that you will not use any Credit Union Accounts or Services, including, but not limited to, loans to make or facilitate any illegal Transaction(s) as determined by applicable law; and that any such use, including any such authorized use, will constitute a breach of this Agreement. Certain federal and/or state laws or third-party service providers' rules may limit or prohibit certain Transactions, such as, but not limited to, those coded as possible gambling Transactions. The Credit Union may decline to accept, process or pay any Transaction that we believe to be illegal or unenforceable (regarding your obligation to pay us or otherwise) under applicable law; or which is otherwise limited or prohibited, including, but, not limited to, any Transaction involving or relating to any gambling activity. Such prohibition or limitations may affect some otherwise proper or allowable Transactions such as debits, charges or other Transactions at or relating to a hotel-casino. You understand and agree such prohibitions or limitations are not within the Credit Union's control and that the Credit Union will not have any liability, responsibility or culpability whatsoever for any such use by you or any authorized user(s); or for declining to accept, process, or pay any such Transaction. You further agree to indemnify and hold the Credit Union harmless from any suits, liability, damages or adverse action of any kind that results directly or indirectly from any such use of your Account and/or access devices.
  4. Overdrafts. You promise to pay the Credit Union immediately upon demand for any negative (overdraft) balance arising in your Account, unless you have available overdraft privileges that you've previously agreed to. If you do not have overdraft privileges, the Credit Union may transfer from other accounts with the credit union to cover the overdrawn amount, except as specifically prohibited by applicable laws.
  5. Limitations on Dollar Amounts and Frequency of Transactions Per Business Day.
    Up to $1,500 for Purchases
    Up to $310 for ATM Withdrawals
    Twenty-five (25) Purchase Transactions
  6. ATM Surcharges. When you use an ATM not owned by the Credit Union, you may be charged a fee by the ATM operator or any network used to complete the transfer (and you may be charged a fee for a balance inquiry).
  7. Business Days. Our business hours are as follows: Lobby - Monday thru Friday, 9:00am to 5:00pm.
    Drive-Thru - Monday thru Wednesday, 9:00am to 5:00pm; Thursday and Friday, 9:00am to 5:30pm.
    Saturdays, Sundays, and Holidays are not included.
  8. Right to Receive Documentation Transactions.
    • You will receive a receipt at the time you make any transfer to or from your Account using an ATM or point-of-sale terminal.
    • You will receive a monthly Account statement showing the Transactions made with the Card.
  9. Disclosure of Account Information to Third Parties. The Credit Union will disclose information to third parties about your Account or the Transactions you make:
    1. when it is necessary for completing Transactions; or
    2. in order to verify the existence and condition of your Account for a third party such as a credit bureau or merchant; or
    3. in order to comply with government agency or court orders; or
    4. if you give us written permission.
  10. Liability for Unauthorized Transactions. You are responsible for all Transactions you authorize using your Card under this Agreement. If you permit other persons to use your Card or your access code, you are responsible for any Transactions they authorize or conduct on any of your Accounts. However, tell the Credit Union AT ONCE if you believe your Card has been lost or stolen, or if you believe someone has used your Card or access code or otherwise accessed your Accounts with us without your authority. Telephoning is the best way to keep your possible losses down. Your liability for unauthorized use of your Card or Account will be determined under the following paragraphs for Transactions at ATMs or if you were grossly negligent in the handling of your Account or Card.

    If you tell us within two (2) business days, you can lose no more than $50 if someone used your Card without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your Card, and we can prove we could have stopped someone from using your Card without your permission if you had told us, you could lose as much as $500.

    Also, if your statement shows Transactions that you did not make, tell the Credit Union at once. If you do not tell us within sixty (60) days after the statement was mailed to you, you may not get back any money you lost after the sixty (60) days if the Credit Union can prove that it could have stopped someone from taking the money if you had told it in time.

    If a good reason (such as a long trip or a hospital stay) kept you from notifying the Credit Union, the time periods will be extended.
  11. How to Notify the Credit Union in the Event of an Unauthorized Transaction. If you believe the Card or PIN has been lost or stolen, or that someone has transferred money from your Account without your permission, call: 1-800-221-9647 immediately or write:
    Policemen's FCU
    1130 South Main St.
    South Bend, IN 46601
  12. Refusal to Honor Card. The Credit Union is not liable for the refusal or inability of any electronic terminal to honor the Card, or to complete a withdrawal from your Account, or for their retention of the Card. The Credit Union is also not responsible for the refusal of any merchant or financial institution to honor the Card or for their retention of the Card.
  13. Additional Charges for Transactions in a Foreign Currency and "Cross-Border" Transactions. Currency Conversion Fee: If you effect or authorize a Transaction with your access device in a currency other than U.S. Dollars, Visa® will convert the charge into a U.S. Dollar amount. Visa® currency conversion procedure includes use of either a government-mandated exchange rate, or a wholesale exchange rate selected by Visa®, as applicable. The exchange rate Visa® uses will be a rate in effect on the day the Transaction is processed. This rate may differ from the rate in effect on the date of the purchase or the date the Transaction was posted to your Account. A Currency Conversion Fee of up to 1% will be applied to Transactions that are converted from foreign currencies to U.S. dollars.

    Cross-Border Transaction Fee: In addition, Visa® charges us a Cross-Border Assessment up to 1% on each Transaction on all cross-border Transactions regardless of whether there is a currency conversion. For purposes of this Section, "cross-border transaction" shall include both (a) Transactions initiated in a foreign country which are subsequently settled in the United States, and (b) Transactions initiated in the United States, but which are ultimately settled in a country outside of the United States. The Credit Union will assess these fees to you to reimburse it for the fee it is required to pay for each of your Transactions subject to these terms. The Cross-Border Transaction Fee will be shown separately on your periodic billing statement. The Currency Conversion Fee, if it applies to the Transactions, will be included in the Transaction amount posted on your statement.
  14. Non-Visa Debit Transactions Processing. When you use your Visa® Check Card at certain merchants and you do not enter a PIN, Transactions may be processed as either a Visa® Check Card transaction or a Transaction on the STAR®, PULSE®, NYCE®, CO-OP®, or ACCEL/Exchange® network. One or more of these networks may be displayed on the back of your debit card. Merchants must provide you with a clear way of choosing to make a Visa® Debit Card transaction if they support this option. Please be advised that should you choose to use STAR, PULSE, NYCE, CO-OP, or ACCEL/Exchange network when making a Transaction without a PIN, different terms may apply and you will not be eligible for certain Visa® benefits. Certain protections and rights applicable only to Visa® Debit Check Card transactions as described in your cardholder agreement will not apply to Transactions processed on the STAR, PULSE, NYCE, COOP, or ACCEL/Exchange network.
  15. Money Transfer Services. If you receive any transmittal amount from any Money Transfer Service (MTS) provider you agree not to receive more than $2,500 per day or more than $10,000 per month. We may increase or decrease these limits from time to time in our sole discretion. We reserve the right to accept or reject any MTS request in our sole discretion. Each transmittal amount that is sent to you will generally be posted to your Card within two (2) business days after we receive the transmittal amount from the Sender.
  16. Effect of Agreement. This Agreement is the sole Agreement that applies to all Transactions involving the Card.
  17. Additional Benefits/Card Enhancements. The Credit Union may from time to time offer additional services to your Account, such as travel accident insurance, at no additional cost to you. You understand that the Credit Union is not obligated to offer such services and may withdraw or change them at any time.
  18. Change in Terms. The Credit Union may change this Agreement from time to time by giving you written notice. If any change results in greater cost or liability to you or decreases access to your Accounts, you will be given at least twenty-one (21) days prior notice of the change.
  19. Termination of Account. The Credit Union reserves the right to cancel your Card at any time. You also may cancel your Card at any time. The Card remains the property of the Credit Union. If either you or the Credit Union cancels your Card, you agree to return the Card to the Credit Union upon its request.
  20. Card Revocation. Any Card issued by the Credit Union may be revoked without notice to you in the event that any of the following conditions occur:
    1. Overdrafts occur as a result of insufficient or uncollected funds on an account.
    2. Any Transaction that occurs on your Account(s) which results in a monetary loss to the Credit Union.
    3. Loan, credit card or other delinquency with the Credit Union.
    4. Forced closure of a share or share draft account at the Credit Union due to misuse.
    5. Special balance requirements, if any, are not maintained by you.
    6. Any other situation in which the Credit Union deems revocation to be in its best interest.
  21. No Waiver. The Credit Union can delay enforcing any of its rights under this Agreement and the law any number of times without losing them.
  22. Statements and Notices. Statements and/or notices will be mailed to you or sent electronically to the most recent address you have given the Credit Union. Notice sent to anyone of you will be considered notice to all. If the Credit Union provides a periodic statement for your Account(s), you will receive a periodic statement from us, or notice of the availability of your statement describing all activity on your Account(s) during the statement period as required by law. The periodic statement will list all Account information as described in this Agreement. If you have a multiple-party Account we are only required to provide one periodic statement to any of the Account owners identified on the Account Card. If provided electronically, statements will be (1) e-mailed to you as an attachment; or (2) you will be sent a notice via e-mail that will direct you to a site we maintain or cause to be maintained where you may access, review, print and otherwise copy/download your periodic statements using procedures that we authorize. E-mails from us will be sent to the e-mail address provided by any owner.
  23. General. To the extent permitted by law, you agree to pay reasonable costs, including attorneys' fees in the event the Credit Union sues you to enforce this Agreement. This agreement is binding upon your heirs, personal representatives and successors and, if more than one, jointly and severally.
  24. Signatures. By signing in the Signature area of the application form, signing the back of any Card, activation of any Card or use of any Card, you agree to the terms of this Agreement. This Agreement should be retained for your records.

Billing Rights Notice
In Case of Errors or Questions About Your Card:

Telephone us at 1-574-234-1524 or 1-574-232-8403, or write us at 1130 S Main Street, South Bend, Indiana, 46601, as soon as you can, if you think your statement or receipt is wrong, or if you need more information about a Transaction listed on the statement or receipt. We must hear from you not later than sixty (60) days after we sent the FIRST statement on which the problem or error appeared.

  1. Tell us your name and Account number.
  2. Describe the error or the Transaction you are unsure about and explain as clearly as you can why you believe it is in error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

We will tell you the results of our investigation within ten (10)* business days after we hear from you and will correct any error promptly. If we need more time; however, we may take up to forty-five (45)** days to investigate your complaint or questions. If we decide to do this, we will credit your Account within ten (10)* business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. [If the error you assert is an unauthorized Transaction, other than a cash disbursement at an ATM, we will credit your Account within five (5) business days unless we determine that the circumstances of your Account history warrant a delay, in which case you will receive credit within ten (10) business days.] If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not reaccredit your Account.

If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.

*If you give notice of an error within thirty (30) days after you make the first deposit to your Account, we will have twenty (20) business days instead of ten (10) business days.

** If you give notice of an error within thirty (30) days after you make the first deposit to your Account, notice of an error involving a point-of-sale Transaction, or notice of an error involving a Transaction initiated outside the U.S., its possessions and territories, we will have ninety (90) days instead of forty-five (45) days to investigate.

Switch to Full Site Switch to Mobile Site